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MCDST Certification

The Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. VTC Certified author Bill Ferguson gives a thorough and comprehensive guide to MCDST that will help you pass the test and start or advance your IT career. To begin learning today, simply click on the links.

Introduction & Overview

The Windows Operating System

Common Features & Differences Pt.1

Common Features & Differences Pt.2

Workgroup vs. Active Directory

Troubleshooting Tools in OS

Troubleshooting On Boot

Troubleshooting in Safe Mode (msinfo32)

Troubleshooting in Safe Mode (msconfig)

Remote Desktop Connection

Remote Assistance

Assistance & Support Center

Installing A Windows OS

Hardware Requirements

Hard Disk Preparation

Creating a Windows 98 startup disk

Starting a Windows 98 startup disk

Fdisk with Windows 98 startup disk

Formatting Windows 98 startup disk

Installing the Windows XP OS Pt.1

Installing the Windows XP OS Pt.2

Installing the Windows XP OS Pt.3

Installing the Windows XP OS Pt.4

Logging On to the New XP Computer

Unattended Installations

Setup Manager Pt.1

Setup Manager Pt.2

Answer Files & UDFs

Troubleshooting Installations

Boot.ini file & Advanced Startup

Repairing an Installation

Automated System Recovery Tool

Transferring Files & Settings

Desktop Management

User Accounts in Control Panel

Local Users & Groups Tool

User Configuration Pt.1

User Configuration Pt.2

User Profile Management

Multilingual Configuration

Security & Local Policy Settings

Resulting Set of Policy

System Resources

System Performance Tools

System Maintenance Tools

File & Folder Access

Overview Managing Files & Folders

NTFS File Permissions

NTFS Folder Permissions

Simple vs. Classic File Sharing

Effective Permissions

File Compression & Encryption

Mapping Network Drives

Offline Files & Folders

Hardware Issues

Overview of Managing Drivers

Drivers & Driver Updates

Driver Signing & Rollback

Storage Devices

The Disk Management Tool Pt.1

The Disk Management Tool Pt.2

Types of Display Devices & Settings

Types of I/O Devices

Hardware Profiles Pt.1

Hardware Profiles Pt.2

Advanced Configuration Power Interface

Printers Overview - Printing Terminlogy

Installing a Local Printer

Installing a Network Printer

Troubleshooting Printers & Print Jobs

Printer Pooling vs. Printer Priorities

Auditing Printers

Network Connectivity

Name Resolution

Troubleshooting Tools

Remote Connection Issues

Troubleshooting Applications

Troubleshooting Tools

Configuring a PIF

Identifying WIN 16 Applications

Troubleshooting WIN32

Application Compatibility

Troubleshooting Security Issues

Internet Explorer Configuration

IE Security Tab

IE Connections Tab

IE Programs Tab

IE Advanced Tab

Outlook Express

Outlook Express E-mail

Outlook Express Data

Outlook Express Newsgroups

Microsoft Office

Office Installation

Supporting Office Pt.1

Supporting Office Pt.2

Security & Recoverablility

Office Language Features

Microsoft Outlook

Creating Profiles & Accounts

Troubleshooting Microsoft Outlook

Tips On Taking the Test

Tips for taking the tests

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